Customer Care Specialist

Job Responsibilities

We are looking for a highly motivated and solutions-oriented Customer Care Specialist to join our Customer Care Department in Spain (Barcelona).

Reporting and working closely with the Customer Experience Manager, you will be responsible for delivering outstanding service, resolving inquiries and driving customer satisfaction across all communication channels.

- Provide Expert Solutions: Deliver expert advice, troubleshooting, and solutions for product-related questions, technical issues, and service requests.

- Involvement in Quality process: Quality check on agents work, and continuous feedback with Quality team.

- Deliver training: Country specific processes.

- Knowledge update: Keep the contact center updated with the relevant information of the company (marketing promotions, product launches, etc...)

- Manage Customer Cases: Oversee the end-to-end customer query process at CRM, from initi...