Job Description

The Customer Care Specialist plays a key role in maintaining Lowes’ reputation for excellent service across our Services, Schoolwear and Back to Work (BTW) programs.

This role supports both internal and external customers, including employment service providers participating in the Back to Work program, by managing enquiries, resolving issues and ensuring a smooth ordering and support experience. The position acts as a central link between customers, internal teams and operational departments, helping to maintain service standards and support ongoing business growth.

Key Responsibilities


Customer Assistance


Provide professional and timely support to internal and external customers across multiple communication channels, including:

  • Responding to enquiries relating to Lowes’ general business operations

  • Managing order status updates and providing product information

  • Resolving customer issues by identifying s...

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