Job Description

Customer Care Specialist – GERMAN (f/m/d)

To support our Customer Care team we are searching for a Customer Care Specialist German (f/m/d) to be based in our warehouse in Leipzig.

WHAT YOU WILL DO

  • Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service

  • Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)

  • Consistently meet the highest service and KPI standards of the department

  • Establish and maintain relationships to build a portfolio of relevant customers

  • Collaborate closely with Payments, Customs, Warehouse and Shipping

    • WHO YOU ARE

  • Previous experience in customer service within (luxury) retail or relevant customer-facing roles

  • Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills

  • Familiarity with customer communication and e-commerce-related technology

  • Good computer skills, especially MS Office

  • Conscientiousness when handling customer data

  • Flexibility, resilience, and the ability to work as part of a team

  • Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus

    • WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days

  • Language & e-learning courses

  • Staff discount of up to 30%

  • Discounted meals

  • Free daily supply of hot drinks and fresh fruit

  • Exclusive canteen and roof terrace for a relaxing break

  • Attractive ‘Refer a Friend’ referral program

  • Company pension scheme

  • Discounted membership for selected sports platforms & gyms

  • Free local transport

  • Individual support on mental health & well-being

  • Social Day

  • Employee Share Purchase Plan

    • WHO WE ARE

    Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.


    Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.


    Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

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