Customer Care Specialist II

Customer Care Specialist II page is loaded## Customer Care Specialist IIlocations: Manilatime type: Full timeposted on: Posted 2 Days Agojob requisition id: PR ### **It's fun to work in a company where people truly **BELIEVE** in what they're doing!***We're committed to bringing passion and customer focus to the business.***About the Role**This role requires both audio technical knowledge and an excellent customer service skillset.The successful applicant will be required to:* Provide an advanced level of audio technical support/workflow and software/hardware troubleshooting for our network of enterprise customers who use Avid audio products (Pro Tools software & associated hardware peripherals, including large format consoles)* Manage/oversee support via web-based case submissions & telephone (for emergency-level issues) whilst adhering to Avid’s contractual SLAs (Service Level Agreements).* Maintain highly developed technical and operational skills and product knowledge to de...