Customer Care Supervisor

• Lead, coach, and manage the customer care team to meet performance and quality standards
• Develop and implement customer service policies, procedures, and best practices
• Monitor customer interactions across channels (phone, email)
• Collaborate with sales, product, and operations teams to improve customer experience
• Identify trends in customer feedback and recommend process improvements
• Manage staffing, scheduling, and training for the customer care team
• Ensure compliance with company policies and relevant regulations
• Lead, coach, and manage the customer care team to meet performance and quality standards

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, dis...