Customer Care Support Advisor

Job Summary:

Location : Manchester, UK

Division : Ticketmaster UK

Line Manager:  Team Manager (Contact Centre)

Contract Terms: Permanent, Full Time. Monday to Sunday on a rota basis.

THE JOB

The role of Fan Care Support Advisor will provide an efficient front-line service to fans by resolving problems and queries and utilising appropriate communication methods to ensure new and existing fan loyalty and brand confidence.

Ticketmaster is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

THE TEAM

The Fan Support Team is responsible for guiding our fans through the entire events process, assisting with queries and requests - before, during and after the show. The team deal with an array of requests from how to purchase tickets all...