Customer Care Team Leader (Subscription/Loyalty) - Philippines

We are looking for

a Customer Care Team Leader , a position focused on Subscription and Loyalty is to drive sales growth and enhance customer retention by providing leadership, guidance, and strategic direction to the teams. This role aims to optimize sales performance, foster customer relationships, and achieve organizational goals related to revenue generation and customer satisfaction.
Requirements

Experience/ Qualifications

2+ years of experience in the same role

Strong grasp of the English language, including spoken and written

Proven ability to effectively lead and manage team leaders and members, with different scopes and lead indicators to monitor

Good problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience

Continuous learning and growth mindset

Good interpersonal & communication skills; positive work ...