Customer Care Team Member

Part-Time Customer Care role within our NDIS business Plan Partners. Work 10am-2pm minimum 3 days per week**PART-TIME 10am-2pm Minimum 3 days per week****Here’s how you will make a difference in this role…**As a Customer Care Team Member you will champion our value of Customer Always, demonstrating a customer-centric mindset in all your interactions. You will be the first point of contact for customers, service providers and support coordinators responding promptly, helping with enquiries and resolving issues.You’ll be working in a **high-volume, fast-paced customer care environment** supporting people navigating the NDIS. Many calls are **complex, emotionally charged, and time-sensitive**.This role is not passive support. It requires focus, resilience, and accuracy under pressure.**At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:*** ## Handling a high volume of inbound enquiries via phone, email, and live chat, often b...