Customer Care Technical Lead

As a Customer Care Technical Lead (CCTL), you will serve as a vital liaison between the customer and technical support services, skillfully navigating complex situations and resolving issues. You will advocate for the customer's interests within Nokia, ensuring clear communication on operational, technical, and quality matters while providing timely recommendations. Your responsibilities will include analyzing product updates and alerts, offering technical guidance for upgrades, and supporting outage management during emergencies. Additionally, you will maintain customer network information and collaborate with the Customer Care Manager (CCaM) to ensure customer satisfaction and proactively monitor network health. You will stay informed about new product introductions, rollouts, and tendering negotiations. Your role will involve contributing strategic insights to enhance te customer support around products and processes, often leading taskforces as a subject matter expert. This incl...