Customer Centre Representative

We are looking for a number of Customer Centre Representatives. You will be working for an industry leader in the BPO space and helping their clients. We are expecting a large number of applicants, so please be patient with us, and will revert as soon as we can.

Requirements

As part of the day-to-day operations, the associates will be expected to perform the following:

• Manage customer accounts for their end-to-end service activation.
• Informing customers about the process scheduling of appointments and service activation
• Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer
• Engage customers by utilizing effective questioning techniques to identify issues
• Time management and the ability to prioritize workloads to meet targets
• Meet all productivity and quality performance measures related to the role

To be succe...