Customer Client Support Ops Coordinator II

The Customer Support Representative/Customer Client Support Ops Coordinator provides offshore customer service and technical support to Reed Tech Life Sciences clients. The role focuses on troubleshooting user and system issues, managing shared customer mailboxes, and ensuring accurate and timely responses to customer inquiries. This position operates within a regulated environment supporting life sciences data and technology platforms, requiring strong attention to detail, responsiveness, and adherence to quality standards.



Key Responsibilities

+ Serve as the first line of support for Life Sciences customers, responding to inquiries received through shared mailboxes and case management systems.

+ Identify, troubleshoot, and resolve user or system issues related to Reed Tech platforms and tools.

+ Log, categorize, and track tickets in the CRM or issue management system (e.g., Salesforce, S...