Customer Collaboration Lead / CPFR

Our Client, a Food Product Manufacturer company, is looking for a Customer Collaboration Lead / CPFR for their Puslinch, ON/Hybrid location.

Responsibilities

• Utilizing VMI/CPFR best practices to make recommendations to customer to eliminate out of stocks and maximize fill rates.
• Improve quality of customer orders through order suggestions to customer, highlighting overstocks, MOQ and lead time adherence.
• Ensure we deliver key metrics for inventory, service level and store in stocks.
• Lead Customer Centricity via weekly meetings with our customers.
• Serve as the point of contact for all assigned customers, exercising superior interpersonal skills inclusive of listening, empathy and persistence with regards to the customer relationship to achieve excellence in customer satisfaction.
• Responsible for supporting critical decisions and providing recommendations impacting both the cus...