Customer communication strategist

Role - Customer Communication Strategist - Assistant Manager
Location - Bangalore, ETV
We are seeking a results-oriented Content Writer with a deep understanding of customer experience
(CX) communications to craft effective and engaging content across all key channels (email, SMS,
IVR, social media, and internal training).
We are seeking a results-oriented Content Writer with a deep understanding of customer experience
(CX) communications to craft effective and engaging content across all key channels (email, SMS,
IVR, social media, and internal training).
What you’ll do:
● Develop Customer Experience Content: Create clear, non-promotional, and audience-specific
content for customer-facing channels, including voice scripts, email templates, chat
responses, and social media replies, applying nuances of customer psychology to drive
desired behavioral outcomes.
● Leverage AI: Design, test, and refine effective AI prompts to generate or enhance
com...