Customer Communication Strategist

Role - Customer Communication Strategist - Assistant Manager

Location - Bangalore, ETV

We are seeking a results-oriented Content Writer with a deep understanding of customer experience

(CX) communications to craft effective and engaging content across all key channels (email, SMS,

IVR, social media, and internal training).

We are seeking a results-oriented Content Writer with a deep understanding of customer experience

(CX) communications to craft effective and engaging content across all key channels (email, SMS,

IVR, social media, and internal training).

What you’ll do:

● Develop Customer Experience Content: Create clear, non-promotional, and audience-specific

content for customer-facing channels, including voice scripts, email templates, chat

responses, and social media replies, applying nuances of customer psychology to drive

desired behavioral outcomes.

● Leverage AI: Design, test, and re...