Job Description

Customer Communications Change Coordinator

Job Specification

The Customer Communications Change Coordinator is responsible for managing the end-to-end communications change process, collaborating with key stakeholders to make changes to customer communications across all channels. This role will support the business to create clear and understandable communications which meet customers’ needs, ensuring high standards and compliance with Consumer Duty regulations. This role requires strong organisational skills, attention to detail, and the ability to drive cross-functional collaboration.

Responsibilities

  • Communication Change Management: Oversee the customer communication change process, including planning, coordination, and execution of updates and revisions across all customer communications and product wordings.
  • Maintenance of Communications: Manage the customer communications repository, ensuring organisat...

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