Customer Consultant

Responsibilities

• Act as customers’ representative. Operate as the lead point of contact for anyand all matters specific to the customers
• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• Identifies sales opportunities, elaborate proposals and coordinate other processes toensure high level of customer satisfaction to build and maintain strong,long-lasting customer relationships
• Encourage customer growth and loyalty to the company through continuous support and customer assistance
• Resolves customer complaints by in...