Job Description

Job Details:

Location : 27th Main, HSR Layout, Bengaluru (near NIFT Bangalore Campus)

Salary : 25k per month

Start Date : Flexible/Immediate

Work Schedule : 10:30 AM to 7PM, Mon-Fri, Work from office.


Navera is a fast growing mid-premium brand specialising in women's occasion wear, targeting modern Indian women aged 22-40 across major urban centers. We blend traditional elegance with contemporary convenience, offering pre-draped sarees that solve the time and complexity challenges of traditional draping while maintaining cultural authenticity.


Website :

Instagram :


Key Responsibilities :

1. Omnichannel Communication:

  • Manage incoming queries via WhatsApp, Instagram DMs, Email, and Phone.
  • Maintain a response time of under 15 minutes during business hours.
  • Adopt the brand’s "voice"—friendly, helpful, Indian-context aware, and polite (no robotic scripts!).

2. The Virtual Stylist:

  • Assist customers with customization and product detail queries
  • Answer questions regarding fabric, wash care, and styling tips.

3. Order & Logistics Management:

  • Collect any pending information for an order (customization details, incomplete address...)
  • Coordinate with our courier partners (Shadowfax, Delhivery, BlueDart, etc.) to track delayed shipments.
  • Proactively call/message customers to confirm COD (Cash on Delivery) orders to reduce RTO (Return to Origin).
  • Handle cancellation, exchange and return requests seamlessly, ensuring the customer feels heard even if things didn't fit right.

4. Feedback Loop:

  • Act as the bridge between the customer and the rest of the team. All customer feedback should be passed on.
  • Collect user-generated content (reviews/photos) for social media and ads.


Additionally, being a startup up with a small team, get yourself involved in work beyond the ones listed above.


What We Are Looking For

  1. Relevant Experience : Minimum 1 year experience in customer service role
  2. Language Proficiency : Fluent in English. Knowledge of regional languages is a bonus.
  3. Empathy : You have the patience to handle a customer whose dress didn't arrive in time for a wedding.
  4. Tech Savvy : Familiarity with Google Sheets/Excel, Shopify, WhatsApp Business API tools and helpdesk software (Gorgias/Freshdesk/Zendesk) is a huge plus.
  5. Fashion Interest : You enjoy fashion and understand the nuances of fit and fabric.
  6. Problem Solver : You don't just say "It’s company policy"; you look for a solution that makes the customer happy while protecting the business.


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