Job Description
The Opportunity
To achieve our ambitious goals, we’re looking for a Customer Delight Specialist to join our Mail team. This person will directly impact the enhancement of Superhuman's product offerings and the transformation of the customer experience through innovative customer care.
In this role, you will:
Become Superhuman's most knowledgeable product expert.Excite, educate, and encourage customers to make them brilliant at email.Communicate with customers via emails and tickets to solve their problems and improve their lives.Be the voice of our customers, and evangelize internally for what they need.Influence our product and growth strategy to further delight our customers.Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience.Go above and beyond by creating bespoke moments of delight. Qualifications...
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