Customer Delivery Manager - Microsoft

Overview

We are seeking an experienced Customer Delivery Manager to lead and manage a large‑scale support engagement for enterprise customers. This role will oversee delivery operations across multiple technologies, ensuring service excellence and compliance with agreed SLAs and KPIs. The successful candidate will maintain scope integrity, optimise resource allocation, and provide transparent reporting to stakeholders.

Key Responsibilities

• Engagement Management:
  • Oversee end‑to‑end delivery of support services for Microsoft D365, Azure, Microsoft SharePoint, PowerApps, and custom .NET applications.
  • Benefit from cross‑skill experience with Oracle, SAP, ServiceNow and Salesforce applications.
  • Ensure alignment with approved scope, contractual obligations, budget and margin.
• Service Performance:
  • Monitor and report against SLAs and KPIs, ensuring timely resolution of incident...