Customer Delivery Professional (CDP)

What you’ll be doing

Delivery process and solution management

• Managing order’s for the region & not limited to a specific country.
• Managing and coordinating orders with internal support team.
• Managing the order workflow in BT’s internal systems, including but not limited to MySD, Classic, SI+, asset inventory and ensure all are reflecting the current state of the delivery.
• Ensure order is properly closed, including hand over into maintenance (HOTM), update back-end tools like Expedio, inform billing team and resolve inventory issues.

Project management involvement

• Act as the single point of contact for all internal and external escalations on 1st level, expedites and inquiries related to order delivery.
• Responsible for the end to end relationship for both internal support function & CSDP.

System issues & resolution

• Resp...