Job Description

Join us at Thames Water and play a pivotal role in shaping the future of water for millions. As a Customer Demand Specialist, you’ll dig into one of the most fascinating challenges of our time, understanding how water is used and how we can protect this essential resource for generations to come. Thames Water is rolling out the UK’s largest smart water meter programme. Analysis of smart meter data is needed to improve water efficiency and customer engagement actions to achieve demand reduction targets and protect our local environment. If you love turning data into real-world impact, this is your moment.

What you’ll be doing as a Customer Demand Specialist
  • Dive into millions of data points from smart meters and customer behaviour to uncover insights that drive real operational change.
  • Turn complex datasets into compelling visual stories using tools like PowerBI — helping colleagues make smarter, faster decisions.
  • Develop sector-leading analysis and da...
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