Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you? Then read on.
About the Role
-Oversee all operational, issues and enhancement matters for AIA+ (online app and portal) and CRM (Customer Relationship Management) system- Ensure all AIA+ and CRM activities are conducted in accordance with the Company rules and regulations
Responsibilities:
Work closely with stakeholders including IT, business user, Project Managers on AIA+ issues and enhancements
Ensure AIA+ usability, accuracy and provide recommendation to improve utilization rate
Identify areas to enhance user experience and support AIA+ initiatives and recovery
Assess and review user interface to make AIA+ more intuitive
Participate in business impact analysis and workgroup discussions to recommend best practices/innovative solutions for AIA+
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