Customer Engagement Manager - MEAL

Company:

Mahindra Electric Automobile Limited Responsibilities & Key Deliverables
Customer Complaints Management & Social Media (Online Reputation Management) 1.Follow the processes on Customer complaints Management in Dealer & Regional office fraternities2. Monitor Turn Around Time (TAT) for Resolution3. Ensure Process Adherence for Listening to Customer Voices on Social media | 1st Level Loop Closure | Constant Customer Updates during Resolution 4. Real Time Alert for high sentiment situations5. Take ownership for key critical organisational reputation influencing situations6. Liaison with Sprinklr (Social Listening Tool) & Interactive Avenues (Vendor partner for Social Listening)7. Internal Escalation - Highlight Opportunities for Error and Escalate Real time8. Provide end to end Sales support to field teams9. Support on EV Charging ecosystem end to end
Customer relationships 1. Professionally, courteously and respectfully interact with customers to provid...