Customer Engagement Manager

Wrap It Up Raleigh is looking for a detail-driven, people-focused Customer Engagement Manager to join our growing team. This role is the heartbeat of client communication—from first contact to final install. You’ll be responsible for managing client relationships, organizing branding projects, coordinating with our design and install teams, and ensuring an exceptional customer experience every step of the way.

Responsibilities

Client Management:

• Build and maintain strong relationships with clients.
• Serve as the liaison between clients and internal teams.
• Clearly communicate timelines, expectations, and updates.

Project Coordination:

• Oversee the full lifecycle of wrap projects: from estimates to scheduling to final delivery.
• Collaborate with designers to ensure brand and client vision align.
• Coordinate production and installation, ensuring deadlines and quality standards are met.

Internal Collaboration:

• Work cross-functionally with the design and install teams to ensure clarity on all job details.
• Anticipate and resolve conflicts or changes with agility.
• Participate in team meetings and improvement initiatives.

Customer Experience:

• Ensure all clients feel heard, respected, and confident in the process.
• Address and resolve client issues promptly.
• Follow up after completion to gather feedback and foster long-term loyalty.

Qualifications

What We’re Looking For:

• Client-First Mentality: You’re committed to delivering top-tier service and making every client feel like our only client.
• Exceptional Communication Skills: You can clearly explain timelines, processes, and creative ideas to clients and team members alike.
• Project Coordination Abilities: You’ll manage project flow—quotes, design approvals, scheduling, and follow-ups—making sure nothing falls through the cracks.
• Industry Awareness: Familiarity with wraps, signage, print, or branding is a huge plus. If you’ve worked in creative, marketing, or visual production, even better.
• Problem-Solving Mindset: You anticipate challenges and handle surprises with professionalism and calm.
• CRM Experience: You’re comfortable managing leads, updates, and follow-ups using tools like Trello, Monday.com, or a GoHighlevel-type CRM platform.
• Team Spirit: You collaborate well with designers, installers, and vendors to ensure every project is wrapped up—literally and figuratively—with excellence.

Compensation

$21 - $25 yearly

About Wrap It Up Raleigh

Wrap It Up Raleigh is a leading graphics and branding company, renowned for our expertise in a unique and extremely effective style of marketing. Our dynamic and vibrant team is known for maintaining a fun, loose, yet highly professional and efficient work environment. We pride ourselves on delivering exceptional service and creativity to clients, resulting in cohesive branding, ease of operation, and procurement of corporate assets and, ultimately, growth results.