Customer Engagement Specialist

About The Role

Are you passionate about customer experience, retention, and digital sales innovation? Join our Institutional Division as an Inside Sales Manager for a 9‑month secondment, covering parental leave. In this dynamic role, you’ll be the primary contact for a defined portfolio of institutional customers, managing enquiries, driving retention, and supporting replenishment orders. You’ll also play a key part in new solution sales and digital sales campaigns as they arise.

Key Responsibilities

• Manage and respond to all incoming customer enquiries for your assigned portfolio, ensuring prompt and professional resolution.
• Build strong relationships with institutional clients, proactively communicating to drive retention and satisfaction.
• Assist customers with replenishment orders, ensuring continuity of supply and service.
• Identify and pursue opportunities for new solution sales within your customer base.
• Su...