Customer Engagement Specialist

About the role

We are seeking a dynamic and customer-focused Customer Engagement Specialist to join our team at Hiessence Consumer Goods Trading. In this full-time position based in Bonifacio Global City, Taguig City Metro Manila, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service and driving sales growth.

What you'll be doing

• Proactively engage with customers to understand their needs and provide tailored solutions
• Handle customer inquiries, complaints and requests in a timely and professional manner
• Develop and maintain strong relationships with key customers to drive repeat business
• Collaborate with the sales team to identify and pursue new sales opportunities
• Assist with the development and implementation of customer engagement strategies
• Provide feedback and insights to the business to help improve customer experience
• Ma...