Customer Engineer

Customer Enablement Engineer – Mexico (Mexico City)

Summary

The Enablement Engineer (EE) supports prospects, partners, and customers during pre-sales, trials, onboarding, and upsell activities. This role works closely with Sales and Service Delivery to show the company’s value, remove technical obstacles, and help customers succeed throughout their lifecycle.

• Introduce & Demonstrate Company to Prospects & Partners
• Define & Confirm Technical Requirements for Trials, POVs, & Onboarding
• Lead POVs & Ensure Technical Success
• Support Adoption & Upsells through Onboarding, Training, & New Product Introductions
• Represent Customer Needs Internally with Product, Sales, & Service Delivery Teams

Areas of Responsibility

Pre-Sales, Trials, Training, Onboarding, Partner Enablement, Upsell Enablement, POV Leadership

Direct Report

Head of Enablement Engineering ...