Customer Escalation Engineer

Job Title: Customer Escalation Engineer / Lead

Pre-requisition

• Bachelor's Degree in Computer Science/Technology, Engineering or equivalent
• 2+ years of IT experience supporting and troubleshooting enterprise level, mission critical applications resolving highly complex issues/situations
• 5+ years' experience can be considered for lead role.
• Excellent written and verbal communication skills.
• Customer oriented to provide customer experience
• Openness and ability to learn new skills and technologies in a fast-paced environment.

Key Responsibilities

• Understand and support customer key solutions, workloads, and priorities on Azure including regular engagement on trend analysis, proactive monitoring, and event planning.
• Own project-level Azure issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones.
• Lead Azure Support to dr...