Customer Excellence Specialist

As a proactive communicator dedicated to delivering EPIC customer experiences, the CES is a key liaison between internal teams, suppliers, and customers. This role manages the full order cycle, supports commercial growth, and ensures seamless product delivery.

Key Responsibilities:

• Manage customer accounts from onboarding through daily operations
• Address customer inquiries
  directly
  and resolve issues efficiently
• Build and maintain relationships with
  suppliers,
  clients, and the commercial team
• Oversee the order cycle from entry to delivery
• Coordinate with suppliers around the globe for accurate and timely fulfillment of orders
• Collaborate with
  internal
  supply chain, logistics, and trade services
  teams
  to ensure on-time deliveries
• Monitor inventory levels and flag potential shortages
• Enter and manage purchase orders and sales orders into
  ERP
  (SAPB1)
• Create...