Customer Exp Advocate I

Overview

The Customer Experience Advocate (CXA I) receives transactions (voice and/or non-voice) from RealPage clients including Property Management Companies (PMC), residents and consumers needing assistance regarding RealPage products. The CXA I, will quickly respond by identifying the needs, accurately record all issues and provide a resolution. The CXA I is responsible for providing outstanding customer experience to clients and prospects, responding to inquiries, and resolving customer complaints in a professional and timely manner. This role works closely with other departments to ensure overall customer experience and loyalty.

Responsibilities

• Must advocate for exceptional customer experience, by removing identified roadblocks that hinder a seamless end to end customer journey
• Provide exceptional customer service through prompt, accurate, and knowledgeable responses to customer inquiries and complaints
• Respond to transactions...