Customer Experience Advisor

six core values
are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.
The Opportunity:
What you’ll be doing every day:
Applicant Support & Advising
- Assist applicants with program inquiries and requirements
- Provide advisement to students on alternative program options that meet their interests and educational backgrounds
Action deferral-related processes and inquiries
- Action refund-related processes and inquiries
- Assist students in meeting enrollment conditions and resolve uncertainties post-offer
- Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required
Document & Eligibility Review
- Review student documents to ensure student eligibility for consideration across diverse educational back...