Customer Experience Advocate

Customer Support Executive

Location: Gurugram, Haryana

Interview Mode: Face-to-Face

Immediate Joiners Required!!

CTC- 2.5 LPA to 4 LPA + Incentives

Contact Person- HR Ankita Bisht

Contact No- 8448389308

Job Description

PolicyBazaar.Com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call center or customer support role is a plus.
• Freshers and experienced candidates can both apply