Customer Experience Agent

The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team.

Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers' satisfaction, but also to support sales growth and increase Soucy's reputation. This is a strategic opportunity that will make you a major player in our collective success!

Your passion and commitment will make all the difference to our collective success!

In this position, you will have the opportunity to :

Order management and follow-up :

• Process incoming customer orders via various portals, ensuring compliance with terms and conditions.
• Analyze changes to customer orders (quantities, dates) and confirm our ability to meet requirements, while proposing ...