Job Description

JOB SUMMARY

Performs routine customer service phone support to client specific needs. Work is performed under regular supervision. JOB RESPONSIBILITIES
  • Responds to requests and calls from customers related to client specific programs and products
  • Identifies and responds to customer’s needs based on designated procedures of account/client
  • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call related information of each call received for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
    • OTHER RELATED DUTIES
  • Escalates calls to supervisor when necessary and appropriate
  • Maintains and updates customer information as neces...

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