Job Description

Customer Experience Agent - Fort

Location: Alorica Taguig, National Capital Region, Philippines

Job Summary: Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.

Minimum Education and Experience:

  • High School Diploma or GED required; graduation from a college with an Associate’s degree preferred
  • Customer service experience
  • Phone related customer service
  • Familiarity with Microsoft Windows, Word, and Excel applications
  • May require client specific bilingual language requirement, as necessary

Knowledge, Skills and Abilities:

  • Knowledge of product/procedures
  • Ability to use phone and computer systems
  • Customer service skills
  • Strong interpersonal skills
  • Excellent oral and written communication skills
  • Strong listening/comprehension skill...

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