Job Description

Are you interested in food retail industry or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains. Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan and world cuisine.
Your responsibilities and impact working as Customer Experience Agent will be:

  • Respond to customer enquiries via chats, calls, social media queries & emails

  • Provide customers with product and service information

  • Research required information using available resources

  • Identify customer needs

  • Manage and resolve customer complaints

  • Maintain an up-to-date customer information system

  • Identify and escalate priority issues

  • Follow up customer calls where necessary

    • Skills, qualifications, and interests you need to ...

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