Customer Experience Agent

The Customer Experience Agent is responsible for delivering an elevated, luxury-level experience across all service touchpoints. Acting as a key brand ambassador, the role involves managing enquiries, resolving complex issues with care and discretion, and building strong, long-term relationships. The agent plays a vital role in upholding service standards, protecting customer data, and supporting the customer experience as a core function within the business.

Requirements

Key Responsibilities

• Deliver a premium, personalised customer experience across all service channels
• Act as a brand ambassador, representing the values, tone, and standards of a luxury group
• Manage and resolve complex customer enquiries with professionalism, empathy, and attention to detail
• Proactively liaise with parcel delivery partners in the UK and internationally to investigate and resolve delivery or tracking issues
• Handle sensitive customer inform...