Job Description

Customer Experience Specialist | Inbound Operations | Southbank

Your Impact


Join Asahi Beverages as a Customer Experience Agent in our Customer Success Centre and play a key role in creating a seamless customer experience across our Alcohol and Non-Alcohol portfolio. You will be the first point of contact for inbound queries, managing cases end-to-end via phone, chat and email. This role is structured and fast-paced, requiring resilience, problem-solving and the ability to balance empathy with business rules, all while representing the Asahi brand to our valued customers.


Key Accountabilities

  • Take ownership to deliver a positive customer experience beyond expectations

  • Service customers through an agile omni-channel approach (phone, chat, email)

  • Accurately input and manage customer orders in SAP and Salesforce

  • Understand customer needs and provide tailored solutions to achieve first-call resolu...

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