Customer Experience Agent

Overview

From Remote and Talent, we are looking for a Customer Experience Agent to join Corefact Corporation, an international company in the marketing and digital solutions industry, serving professional clients across global markets.

This role is designed for customer-focused professionals who are passionate about delivering a consistent, high-quality customer experience throughout every stage of the support journey. The position plays a key role in shaping customer satisfaction, retention, and overall brand perception, acting as a primary point of contact between customers and the organization.

The selected candidate will work in a dynamic, collaborative environment, managing customer interactions across multiple communication channels while ensuring every inquiry, request, or issue is handled with clarity, professionalism, and efficiency. Beyond case resolution, the role requires strong judgment, attention to detail, and clear communication to accurately document information and ensure proper follow-up through to resolution.

The Customer Experience Agent will collaborate closely with internal teams to align on solutions, contribute insights based on daily customer interactions, and support continuous service improvement initiatives. This opportunity is ideal for professionals who enjoy working directly with customers, value service excellence, and are looking to grow within a stable, internationally operating company.

Candidate requirements

WHAT WILL THE CANDIDATE DO IN THIS JOB?

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Provide accurate information regarding products, services, orders, billing, and shipping
• Investigate, troubleshoot, and resolve customer issues, complaints, and service concerns
• Process customer orders, returns, exchanges, and refunds as needed
• Manage and update customer accounts, ensuring accurate documentation and records
• Document all customer interactions, inquiries, and resolutions using CRM systems
• Collaborate with internal teams to resolve customer issues and improve service delivery
• Monitor customer satisfaction and provide feedback for continuous improvement
• Support training or guidance of junior customer care staff when needed
• Stay informed on product, service, and process updates to ensure accurate customer support

What should the candidate have to be a better fit for this position?

• 2+ years of experience in a customer service or customer experience role
• Strong verbal and written communication skills
• Proven ability to handle customer complaints and resolve issues efficiently
• Strong problem-solving skills with an empathetic and professional approach
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment
• Experience With CRM Systems And Customer Support Tools Preferred
• Strong organizational skills and attention to detail
• Team-oriented and customer-focused mindset