Customer Experience Airport Representative

Join the TUI Customer Experience Airport Representative Team at Gatwick Airport and be the welcoming face our customers rely on during their travel. Whether dealing with disruptions or navigating complex travel protocols, you’ll work closely with our internal teams to ensure a smooth experience for all our customers.

As the first point of contact for customers, you’ll resolve issues on the day of travel, following our customer policies. You’ll work shifts, including weekends, nights, and bank holidays, supporting the Customer Operations Team and upholding the TUI brand. Shifts can be up to 12 hours and vary with the flight schedule. You may assist at nearby airports or support customers in other business areas. 

Our recruitment process consists of three steps: an online assessment, a self recorded digital interview, and if successful, you'll be invited to an assessment day. This assessment day is scheduled for Wednesday 25th February in the Gatwick area. Please note the ...