Job Description
We are looking for a** Customer Experience Analyst** to join the LATAM team at Nissan Motor Corporation, based at our corporate offices in Mexico City.
This role plays a key part in enhancing customer satisfaction and driving digital innovation by supporting the integration of cutting-edge technologies and collaborating with cross-functional teams including Digital Marketing, Product Management, Aftersales, and Regional Operations.
You will be the main liaison with product teams to ensure the accuracy and timely release of vehicle specifications in customer-facing platforms such as NCAR and ICAR-X. You will also manage external vendors in the development and localization of feature videos for our YouTube Owner Channels.
Additionally, you will engage with the dealer network by generating performance reports, analyzing customer satisfaction and ROI, and auditing tool usage. You will support the Customer Journey team in launching new programs that improve the end-to-end customer ...
This role plays a key part in enhancing customer satisfaction and driving digital innovation by supporting the integration of cutting-edge technologies and collaborating with cross-functional teams including Digital Marketing, Product Management, Aftersales, and Regional Operations.
You will be the main liaison with product teams to ensure the accuracy and timely release of vehicle specifications in customer-facing platforms such as NCAR and ICAR-X. You will also manage external vendors in the development and localization of feature videos for our YouTube Owner Channels.
Additionally, you will engage with the dealer network by generating performance reports, analyzing customer satisfaction and ROI, and auditing tool usage. You will support the Customer Journey team in launching new programs that improve the end-to-end customer ...
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