Customer Experience Analyst

**Customer Experience Analyst**:
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you.
Join our team and be responsible for taking care of the end-to-end customer experience, helping to spread this customer-focused culture within the company, helping the knowledge and dissemination of the customer within the company, monitoring and managing metrics related to customer experience, understanding and mapping the customer experience journey, evaluating people's feedback and pain, working with teams to improve the experience delivered to customers.
**About the Role**
In this opportunity as a **Customer Experience Analyst**, you will:
- Be the multiplier of the customer-centric culture in the company.
- Perform analysis of customer experience and satisfaction metrics and propose improvement actions.
- Mapping and tracking customer experience journeys.