Job Description
About us:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do:
The Customer Care Specialist is responsible for monitoring vendors, supporting the daily operational needs, following up on KPIs, SLAs, QA, creating reports, and analysis to ensure customer service solutions and improving results. This role also keeps the training and KB updated. Also provides support for the special care channels. This role guarantees the Viasat customer experience is exceptional meets our KPIs.
The day-to-day:
- Coordinate the operation by supporting company technical teams and External Suppliers / Vendors, knowledge tr...
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do:
The Customer Care Specialist is responsible for monitoring vendors, supporting the daily operational needs, following up on KPIs, SLAs, QA, creating reports, and analysis to ensure customer service solutions and improving results. This role also keeps the training and KB updated. Also provides support for the special care channels. This role guarantees the Viasat customer experience is exceptional meets our KPIs.
The day-to-day:
- Coordinate the operation by supporting company technical teams and External Suppliers / Vendors, knowledge tr...
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