Job Description
**Customer Experience Analyst**
**Date:** Feb 7, 2026
**Location(s):** Houston, TX, US, 77002
**Company:** NextEra Energy
**Requisition ID:** 92018
At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.
**Position Specific Description**
Data-driven professional who focuses on understanding, measuring, and improving how customers interact with our company across all touchpoints.
**Data Analysis & Insights**
+ Collect and analyze customer feedback from surveys, reviews, complaints, and social media
+ Track and report on key customer experience metrics (NPS, CSAT, churn rates) to measure custom...
**Date:** Feb 7, 2026
**Location(s):** Houston, TX, US, 77002
**Company:** NextEra Energy
**Requisition ID:** 92018
At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.
**Position Specific Description**
Data-driven professional who focuses on understanding, measuring, and improving how customers interact with our company across all touchpoints.
**Data Analysis & Insights**
+ Collect and analyze customer feedback from surveys, reviews, complaints, and social media
+ Track and report on key customer experience metrics (NPS, CSAT, churn rates) to measure custom...
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