Customer Experience Analyst

Urgent Openings for Quality Analyst in Airoli - Navi Mumbai

Education Any Graduate /HSC

Experience Target Minimum 1 year of experience as a QA with Technical Process Experience

Skills: Good communication skills;
call monitoring;
defect analysis;
Feedback analysis;
Excel knowledge;
Quick Learner;
Adaptability

Knowledge/Abilities: (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)

Knowledge and effective use of quality management processes and tools. Ability to work well independently or within a team.

Roles and Responsibilities:

• Responsible for calibrating and supporting quality standards.
• Participates in joint call (contact) monitoring with client, client services team and call center te...