Job Description
**Job Description:**
Global Customer Experience team at Cigna Healthcare, International Health is planning to hire a Customer Experience analyst to support the CX needs for one of its global books of business. The analyst will be responsible for providing key customer-centric actionable insights to the leadership of the business and will be closely working with the stakeholders of the business as well as the CX team on key CX initiatives.
The analyst will perform a crucial role in the development and implementation of customer journey analytics and insights. This position involves strong collaboration and data management capabilities, collating relevant information, transactional behaviours and quantitative and qualitative data, feedback from customer surveys to help drive and support our strategic initiatives and achieve our CX targets. Further, this position will also be responsible for identifying, implementing and monitoring metrics to measure performance in thes...
Global Customer Experience team at Cigna Healthcare, International Health is planning to hire a Customer Experience analyst to support the CX needs for one of its global books of business. The analyst will be responsible for providing key customer-centric actionable insights to the leadership of the business and will be closely working with the stakeholders of the business as well as the CX team on key CX initiatives.
The analyst will perform a crucial role in the development and implementation of customer journey analytics and insights. This position involves strong collaboration and data management capabilities, collating relevant information, transactional behaviours and quantitative and qualitative data, feedback from customer surveys to help drive and support our strategic initiatives and achieve our CX targets. Further, this position will also be responsible for identifying, implementing and monitoring metrics to measure performance in thes...
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