CUSTOMER EXPERIENCE ANALYST

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, Statistics, or a related field.
• Certification in Customer Experience (CX), Market Research, or Data Analytics is a plus.
• 1–2 years of experience in customer engagement, survey administration, market research, customer feedback analysis, or survey design.
• Hands-on experience with survey tools (e.g., SurveyMonkey, Qualtrics, Google Forms).
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) and customer feedback platforms.
• Experience in data analysis and reporting using Excel, Power BI, or similar tools.
• Understanding of CSAT and other CX metrics.
• Exposure to customer journey mapping and voice-of-the-customer (VoC) programs.

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