Customer Experience Analyst

**Job Summary**
- This role is responsible for managing the account subscription process end to end. Identifies process improvements, and offers support to the sales team. Analysis information received in order to process and deliver correct results to Sales Team. The role facilitates communication with internal and external stakeholders throughout the sales cycle while addressing and integrating customer feedback.
**Responsibilities**
- Analise requests received to confirm information is correct to process them and be able to provide a resolution with accuracy and within SLA. Manages the account subscription process ensuring accuracy, SLA commitment and works with various departments to fulfill customer deals.
- Maintains and updates customer information in the proper systems, ensuring data accuracy and completeness.
- Maintains and updates sales-related documentation.
- Identifies areas for process improvement within the sales support function and works with the tea...