Customer Experience and Operations Support Specialist

Goodee is a purpose-driven lifestyle marketplace that curates inspiring homeware and personal care products made with intention, quality, and care. We partner with brands that share our commitment to ethical production, sustainability, and transparency, offering timeless products through our e-commerce, retail, trade, and wholesale channels. A Goodee stamp of approval reflects our deep vetting process, ensuring every product aligns with our values for responsible sourcing, fair labor, and environmental stewardship.

Goodee is seeking a Customer Experience and Operations Support Specialist to help serve its growing customer base.

Job Description

• Provide excellent customer service to e-commerce, trade, and wholesale clients via email, phone, and live chat, handling inquiries in a pleasant, courteous, knowledgeable, and professional manner.
• Respond quickly to customer needs, de-escalate challenging situations, and resolve issues with tact and dipl...