Customer Experience and Retention

This role is for one of the Weekday's clients

Salary range: Rs 300000 - Rs 1000000 (ie INR 3-10 LPA)

Min Experience: 2 years

Location: Delhi, India, Remote (India), NCR, NOIDA, Gurgaon

JobType: full-time

We are seeking a Customer Experience & Retention Lead to transform the post-purchase journey into a powerful revenue driver. This role focuses on optimizing logistics operations while maximizing customer lifetime value (LTV). You will ensure operational excellence in the order-to-delivery phase, reduce friction in customer experience, and implement retention systems that directly improve profitability. Acting as the bridge between logistics, customer support, and retention marketing, you will turn service recovery into loyalty-building opportunities and drive measurable improvements in repeat purchase behavior.

Requirements

Key Responsibilities

• Manage high-velo...